Refunds & Cancellations Policy page for Hakimi Dawa, a platform offering online consultations and medicine delivery. Below is a summary of the key points from their policy, based on the information available on the webpage:
- Consultation Fee Refunds:
- Consultation fees are non-refundable once the consultation is completed.
- If a consultation is booked but not conducted due to reasons like doctor unavailability, a full refund will be processed within 7-10 business days.
- Medicine Order Cancellations:
- Orders can be canceled before they are dispatched. Customers should contact customer support to initiate cancellation.
- Once dispatched, orders cannot be canceled, but returns may be possible under specific conditions (e.g., defective or incorrect products).
- Medicine Returns:
- Returns are accepted within 7 days of delivery for issues like damaged, defective, or incorrect medicines.
- Returns are subject to verification, and customers must provide proof (e.g., images of the product).
- Refunds for approved returns are processed within 7-10 business days.
- Non-Returnable Items:
- Certain items, such as opened or used medicines, refrigerated products, or those nearing expiry, are non-returnable.
- Refund Process:
- Refunds are credited to the original payment method or as store credit, depending on the case.
- Processing times may vary based on the payment method and bank.
- Contact for Support:
- Customers can reach out to Hakimi Dawa’s customer support via email or phone for cancellation or refund request
- Contact 9430813517
- Email:- hakimidawa@gmail.com